Question 1

Do you perform the work yourselves?

Accepted Answer

No. Redwood Outdoors Co is a project management company, not a contracting firm. We handle the entire coordination — scoping, planning, scheduling, and overseeing the build — while our vetted, licensed contractor partners perform the physical work.

Question 2

Who do I sign a contract with?

Accepted Answer

You sign with Redwood Outdoors Co. We manage the contractor relationship on your behalf, which means you deal with one company from start to finish.

Question 3

What if something goes wrong?

Accepted Answer

If an issue arises — whether during the build or after completion — you call us. We coordinate resolution with our contractor partners on your behalf. We don't disappear after the project closes.

Question 4

What areas do you serve?

Accepted Answer

We serve homeowners throughout the San Francisco Bay Area, including San Francisco, Marin County, Napa Valley, the Peninsula, and the East Bay.

Question 5

What does Assured cover?

Accepted Answer

Assured means your project is managed against a documented scope, vetted contractor partners, milestone quality checks, and a final walkthrough before closeout.

Question 6

Do your projects include a warranty?

Accepted Answer

Warranty coverage depends on the materials, products, and contractor partner involved in the work. Before approval, we clarify the applicable workmanship, product, and manufacturer warranties.

Question 7

How do you handle quality assurance?

Accepted Answer

We review project requirements before work starts, coordinate the right licensed partner for the scope, monitor key milestones, and complete a final walkthrough.

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